PRIVACY STATEMENT | Slendertone Australia


Vital Brands Pty Ltd as distributor of Slendertone is committed to protecting and respecting your privacy. This Web Site Privacy Policy (Policy) (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Slendertone Australia does not collect personally identifiable information about you (including, but not limited to, your name, address, telephone number, and email address) unless you provide it to us voluntarily.

This Policy applies to all information submitted to Slendertone Australia via its web site located at and any information received from product or warranty registration cards, or provided to a customer service representative over the phone. Please read the following carefully to understand Slendertone’s view and practices regarding your personal data and how Slendertone Australia will treat it.

All personal information, which you provide on this site, will be kept confidential. Slendertone and certain service providers that provide services to Slendertone in relation to the site will have access to such information and Slendertone will obtain undertakings from such service providers to keep such information confidential. Slendertone will not sell, rent, or release your name, e-mail address, or any other personal details to a third party (excluding associated companies of Slendertone). We will not disclose any of your personal information unless you authorise us to do so, the law requires it, or to protect the rights or property of Slendertone.

We may, however, transfer personal information to a third party in the event of a disposal of all or part of our business as may, in our opinion, be required for an effective transfer of the business. However we will ensure that any such transferees will comply with provisions no less onerous than those of our current privacy policy with regard to your personal data.

At Slendertone Australia, we recognise that our clients expect privacy and security for the non-public information they provide to us. If you choose to submit personally identifiable information to us via this web site, we will use your information in accordance with this Policy.

Slendertone Australia does not wish to collect personal information from children under 13 years of age. If we become aware that a user under the age of 13 has submitted information or is attempting to submit information, we will notify the user that he or she is not eligible to submit information to us. We will then expunge from our records that user’s personally identifiable information.

What information may Slendertone collect from you?

In order to accommodate your product inquiries, delivery and other requests, we may collect and process the following data about you:

We may ask you to submit your first and last name, telephone number, regular mail and email addresses. If you contact us, we may keep a record of that correspondence. Slendertone Australia may also ask you to complete surveys that we use for research purposes, although you are not obliged to respond to them. Details of transactions you carry out through our site and of the fulfillment of your orders may also be collected and processed.

Although we may share the above information with affiliates and third party service providers (as further described below), we will not sell or rent your personally identifiable information to non-affiliated third parties.

Do we use cookies and other tracking mechanisms?

When you visit this web site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., are collected. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. In addition, we may collect information about your browsing behaviour, such as the number of times you have visited the site, the date you visited the site, and the amount of time you spent viewing the site. Cookies are bits of computer code that are placed on your computer and that can be accessed by our computer when you visit this web site. Cookies help us to improve our site and to deliver a better and more personalised service. The cookies that are placed on your computer have unlimited duration. We do not match cookies with your personally identifiable information, nor do we use clear gifs (otherwise known as “web bugs” or “web beacons”).

To whom do we disclose your information?

Subject to applicable law, we and our service providers disclose your personal information: To our affiliates, including the Slendertone Australia manufacturer Bio-Medical Research and its subsidiary companies; To unaffiliated third parties that are under contract to perform services for or on behalf of Slendertone, and are required to uphold and maintain Slendertone’s policies with respect to privacy and the treatment of your personally identifiable information (e.g., vendors maintaining Slendertone’s computer databases or performing fulfillment activities for Slendertone Australia relating solely to products and services provided by Slendertone and its affiliates); and to other persons as required by applicable law or regulation.

How can your information be changed or deleted?

If you believe your information is incorrect or incomplete, please let us know and we will correct or update it promptly. You may contact us by sending an email to

In order to stop receiving electronic communications from us, you may unsubscribe to our newsletters and other notification services by following the unsubscribe directions included at the end of each email we send.

How will we notify you if this Policy changes?

We will post any material changes to this Policy at least thirty (30) days prior to the changes taking effect. If we do make material changes to this policy, a notice will appear on this web site. After the changes take effect, all current and new information will be subject to the terms of the revised Policy.

How do we protect your information and where is it stored?

Slendertone maintains physical, electronic, and procedural safeguards to protect your personally identifiable information.

Except as described in this policy, Slendertone Australia will not use your personally identifiable information for any other purpose unless we first obtain your express authorisation. Slendertone will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the Internet is not completely secure. Although Slendertone will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to its site; any transmission is at your own risk. Once Slendertone has received your information, it will use strict procedures and security features to try to prevent unauthorised access.

How do I unsubscribe?

To remove yourself from our subscribers list, send an unsubscribe email to

If you have questions concerning this policy, please contact your local Customer Care Call Centre, or via email at

Last revised as of April 2015


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