RETURNS AND REFUNDS | Slendertone Australia

RETURNS AND REFUNDS

We want you to be completely happy with your purchase.  If you believe your goods have been delivered in error, damaged, or if a fault appears during the warranty period of the goods being received, please contact the Slendertone Australia Customer Service Department for further help. If your problem cannot be resolved by telephone or email then we will ask you to return any affected goods to us.  Please read the following to ensure you follow the correct procedure:

IF YOU HAVE RECEIVED INCORRECT OR UNWANTED GOODS:

  1. E-mail us at info@slendertone.com.au or alternatively call the Customer Service Department on 1300 858 657.
  2. We will issue you with a Return Tracking (RT) reference code, which is required when returning incorrect.
  3. Our Customer Service Department will then advise you how to return the item to us. Please ensure the package is clearly labelled with the RT reference code and that you quote your RT reference code in all correspondence relating to this matter.
  4. Once the incorrect or unwanted product has been received, Slendertone will either send you a replacement product or, if that product is no longer available, send you a product of equivalent value (this will need to be verified by the Customer Service representative before a product is sent to you) or issue a refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

IF GOODS ARE DAMAGED OR FAULTY:

If you believe your goods have been delivered in either a faulty or damaged condition, or a fault appears during the warranty period of the goods being received, please follow these steps:

  1. E-mail us at info@slendertone.com.au or alternatively call the Customer Service Department on 1300 858 657.
  2. The Customer Service Department will carry out a troubleshooting exercise with you to establish if your goods are being used correctly or if they are actually faulty. If the Slendertone Australia Customer Service representative believes your goods to be faulty or damaged they will ask you to return the goods to us.
  3. The Customer Service representative will issue you with a Return Tracking (RT) reference code, which will be required when returning your damaged or faulty goods. Please ensure the product is clearly labelled with the RT reference code and that you quote your RT reference code in all correspondence relating to this matter.
  4. Once the faulty product has been received, Slendertone Australia will either send you a replacement product or, if that product is no longer available, send you a product of equivalent value (this will need to be verified by the Customer Service representative before a product is sent to you) or or issue a refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

TERMS AND CONDITIONS:

All goods returned to Slendertone, whether incorrect, unwanted, damaged or faulty, will only be accepted if the following terms and conditions are met:

  • All goods must be clearly labelled with the RT reference code.
  • All goods are the customer’s responsibility until received by Slendertone.  It is advisable to return your product by a traceable method.
  • In the case of a faulty unit we will only ask you to return your controller unit.
  • It is not our policy to refund postage and packaging.

 

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